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Technology and Support Services

Need Help

This page is designed to help you succeed in your learning journey by providing you with the tools, resources and support you need. 

ITS Help Desk/Blackboard and Saints Connect Support

210-431-3908
1-800-260-8130
helpdesk@ollusa.edu
https://helpdesk.ollusa.edu

ITS Helpdesk Hours of Operation:
Fall and Spring Service Hours

  • 8 a.m.-6 p.m. (Monday - Friday)
  • 8 a.m. - 5 p.m. (Saturday)

Summer Hours:

  • 8 a.m. - 5 p.m. (Monday - Friday)

The Helpdesk is closed whenever the university is closed (holidays, severe weather events, etc.).

Engage LMS Support

Engage is the Learning Management System (LMS) specifically for OLLU students in the following national online programs:

  • Bachelor of Social Work
  • Master of Arts in Counseling
  • Master of Social Work

Contact Engage LMS Support:
Personal Support Center
Call toll free 24/7
1-855-275-1082 (option 1)
OLLU@personalsupportcenter.com

ITS Media Services (Classroom Technology and Video Conferencing)

210-431-4138
mediadelivery@ollusa.edu

OLLU account holders who know their current password can change their password from within Microsoft Office 365.

If you do not know your password, your password has expired or you cannot get your password to work for any other reason and need to reset it, you can follow these steps. 

IMPORTANT: You must have previously validated your security information before you can perform these steps. If you have not previously updated this information and your current password is not working, you will need to contact the ITS Helpdesk for assistance in having your password reset for you. 

Reset your password
1. From any browser, to go https://passwordreset.microsoftonline.com.
2. For User ID, enter your OLLU email address.
3. Enter the characters displayed in the picture (not case-sensitive).
4. Click Next.
5. Choose a method to use for verification and follow the prompts to verify your identity.
6. On the Choose a New Password page, enter a new password, confirm your password, and then select Finish. Choose a password that is 8 to 16 characters long and includes uppercase and lowercase characters, numbers and special characters.

Learning Management Systems (LMS)

OLLU uses two Learning Management Systems: Engage and Blackboard. Your courses may be in one or both.

Engage: This LMS is used for some courses and offers features like discussion boards, assignment submission, and grade tracking.

Blackboard: This LMS is also used and provides similar features, along with additional tools for collaboration and communication.

  • To access Blackboard: Go to Saints Connect, sign in and click Blackboard and enter your OLLU username and password. 

Technical Requirements

Minimum Requirements:

  • Operating System: Windows 8 or 10, macOS X 10.7 or newer
  • Browsers: Latest versions of Chrome, Firefox, Safari, or Edge
  • Hardware: 4GB RAM, 20GB free hard drive space
  • Internet: High-speed broadband connection
  • Additional: Webcam, microphone, speakers

Recommendations:

  • 8GB RAM or more
  • Up-to-date antivirus software

The Following May Be Required: 

Mobile Device Access

While you can access some course features on a smartphone or tablet, we recommend using a computer for the best learning experience. Some activities may require features only available on a computer.

Access your OLLU email through the Office 365 card in Saints Connect: https://www.ollusa.edu/info-for/current-students.html

Teams
Faculty use Teams for virtual office hours and it is available by going to Microsoft 365 apps in Saints Connect, scrolling down and clicking on Teams: https://www.ollusa.edu/info-for/current-students.html

Panopto
Your faculty member may have Lecture recordings available through Panopto. Access your course recordings within the LMS (Engage or Blackboard) Panopto folder location your faculty member provides.

OLLU students have access to Microsoft 365, which includes Word, Excel, PowerPoint, and Teams. Sign in here and click on the Office 365 Apps card: https://www.ollusa.edu/info-for/current-students.html

OLLU is committed to providing an accessible learning environment for all students. If you need accommodations, please contact our Accessibility Services office:

Accessibility Services webpage
210-431-4010
ada@ollusa.edu

An important first-step for almost any troubleshooting for internet browsing is to clear cache and cookies. 

The tool that is used by your internet browser to speed up the loading process is known as the 'cache' tool. When websites are updated files saved in the cache can cause problems and may conflict with what's actually coded into the website. One way you can be sure that any issues you come across are actually something wrong with the website and not inconsistencies caused by using different browsers is by clearing the cache.

You can quickly clear cache with a keyboard shortcut.

When using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox you can clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.

NOTE: Be sure and close/quit the browser and restart it after clearing the cache and cookies.

Google Chrome

1. Click the Tools menu (three dotted lines in the upper-right corner).

2. Select History.

3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.

4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.

Mozilla Firefox

1. Click on the Tools bar (three bars in the top-right corner).

2. Click History.

3. On the menu to the right, select Clear Recent History.

4. In the Clear All History menu, select the time range to Everything.

5. Select the options, Cookies, Cache, Active Logins, Site settings, and Offline website data.

6. Click OK.

7. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.

Safari for macOS

1. Click on Safari on the top menu bar.

2. Click Settings.

3. Click the Privacy tab.

4. Click Manage Website Data.

5. Click Remove All.

6. Click Remove Now.

7. Go to the Safari menu on the top menu bar.

8. Select Quit to close Safari and save your changes.

Microsoft Edge for Windows 10

1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.

2. Click Privacy, Search, and Services on the left-side menu.

3. Under the section Clear browsing data, Click Choose what to clear.

4. Select Cookies and other site data and Cached images and files.

5. Click Clear Now.

6. Close Microsoft Edge completely for your changes to take effect.

Internet Explorer for Windows

1. Click on the Settings Menu in the upper-right corner.

2. Click Internet options.

3. Under the General tab on the upper-left-hand side, scroll down to Browsing history.

4. Select Delete. 

5. Check the Temporary Internet files and website files, Cookies and website data, History, and Download History boxes.

6. Select Delete.

7. Close Internet Explorer and reopen it for changes to take effect.

Safari for iOS

1. Go to the Settings app on your device.

2. Scroll down to the Safari menu.

3. Scroll down and select Clear History and Website Data.

4. A pop-up will come up verifying that you want to clear the History and Data. Select Clear History and Data.

5. The button for Clear History and Website Data will turn gray when cache and cookies have been successfully cleared.

Google Chrome for iOS

1. Open Google Chrome on your iOS device.

2. Click on the menu toolbar in the bottom right corner.

3. Select Settings.

4. Select Privacy.

5. Select Cookies, Site Data, and Cached Images and Files. At the top, set the Time Range set to All Time.

6. Click Clear Browsing Data at the bottom of the screen.

7. Then confirm by clicking Clear Browsing Data again.

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